FAQ

Frequently Asked Questions

Everything you need to know before you order.

Orders & Shipping

Most orders ship within 1–2 business days and arrive within 3–5 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.

Yes — we offer free shipping on all orders across the US, with no minimum purchase required.

Absolutely. Use the "Track Order" link in our menu, or the tracking number sent to your email, to follow your package every step of the way.

Returns & Refunds

We offer 30-day hassle-free returns. If you're not satisfied with your purchase, contact our support team and we'll walk you through the process.

Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.

Contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund at no extra cost to you.

Products

Yes, all products sold on Hadoun are brand new and sourced from authorized suppliers.

Warranty coverage varies by manufacturer and product. Check the individual product page for details, or contact us and we'll confirm what's covered.

Payment & Support

We accept all major credit cards, PayPal, and Apple Pay. All transactions are SSL-encrypted for your security.

Our US-based support team is available Monday–Friday, 9am–6pm, via email or live chat. Visit our Contact page to get in touch.